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Q: What are your business
hours?
Q: Where are you located?
Q: Do I need to make an appointment for
an oil change or inspection?
Q: What about alignments? Do I need an
appointment?
Q: Can I schedule my appointment online?
Q: Can I drop off or pick up
my car before you open or after you close?
Q: Will you call me before doing repairs
on my car?
Q: Why don't you take appointments for
tire work?
Q: Are your mechanics ASE Certified?
Q: Is there an owner available there for
me to talk to?
Q: Why don't you show tire
prices on your site?
Q: Do you have wireless internet available in
your waiting area?
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ANSWERS:
Q: What are your business
hours?
A: We are open Monday through Friday, 7:30 am to 5:00 pm
Q: Where are you located?
A: We are located at 22 Union Street in Rochester NH.
You can
click here for MapQuest directions.
Q: Do I need to make an appointment for
an oil change or inspection?
A: Yes, we prefer that you do, although sometimes we are able to
accommodate walk-ins. We also offer four time slots per day for
people
to wait while their oil change or inspection is being done.
Currently the time slots are 7:30, 8:30 and 9:30 am and 2:00 pm.
Q: What about alignments? Do I need an
appointment?
A: Yes, alignments do require an appointment.
We currently offer one "wait" appointment at 9:00 am; otherwise,
please plan on leaving your vehicle off for the day.
Q: Can I schedule my appointment online?
A: Absolutely!
Click here to go to our appointment
request page.
Please note that this is a request for an appointment, and
you will receive
an e-mail either confirming the appointment, or letting you know
that
the day/time is not available and offering other options.
Q: Can I drop off or pick up
my car before you open or after you close?
A: You sure can; we have a key drop located on the front of our
business,
to the left of the office. Envelopes and pens are always there for
your convenience,
and you may pay over the phone with your credit card and give us
instructions for
your keys if you need to pick your vehicle up after hours.
Q: Will you call me before doing repairs
on my car?
A: Hervey's Tire believes in an "estimate-and-authorize-first"
policy,
which means that you have complete control over the repairs that are
done
on your vehicle. We will never perform any repairs without first
having
authorization from you.
Q: Why don't you take appointments for
tire work?
A: We have always taken tire work as it comes in, on a
first-come-first-serve
basis for the convenience of our customers. We have personnel
dedicated to
just tire work, so it moves along pretty well. Please note that the
only time that
is not good to come in for tire work is between 12:00 noon and
1:30pm.
Q: Are your mechanics ASE Certified?
A: Yes, our technicians are encouraged to be ASE certified.
Q: Is there an owner available there for
me to talk to?
A: Yes, the owners, Steve and Al Hervey run the shop and are there
every day.
Q: Why don't you show tire
prices on your site?
A: Simply put,
there are just so many different makes and models of tires,
which are constantly changing, not to mention constantly fluctuating
prices;
it would be a full-time job for us to maintain that on our site. We're a
small,
family owned and operated single location business, but what we can offer
is a
knowledgeable, friendly person to assist you when you give us a call
or e-mail us.
Q: Do you have wireless internet available in your waiting area?
A: We sure do!
Have A Question That You Don't See Here?
Please feel free to e-mail us!
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